Policies 2018-04-13T10:50:40+00:00

Policies

APPOINTMENTS
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance using our website. Our website displays the most up to date availability. Please note that we require a credit card to reserve your appointment. For reserving appointments we accept American Express, Visa, MasterCard, and Discover.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting the appointments of other clients.

CANCELLATIONS
As a courtesy to our providers, for non group appointments please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is cancelled or rescheduled less than 24 hours in advance or if there is a no-show.
For group appointments, there is a 72 hour cancellation policy and the credit card on file will be charged $100 if cancelled less than 72 hours in advance.
There are no exceptions to these policies.

PRICING AND PREPAYMENTS
Prices are subject to change any time. If you see a price that you like, you are able to prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s). To prepay email info@contourclinic.com with the items and quantities you’d like to purchase.

RETURNS AND REFUNDS
If you are not completely satisfied with your skincare product purchase, simply return the item in its original packaging unopened within 30 days. If you have an adverse reaction to a product it must be exchanged only no cash back and within 30 days. We do not accept returns or exchanges on gift cards. To request a refund or exchange email info@contourclinic.com and include your receipt.
Services received can not be refunded.
For Contour courses and fees, payments are non-refundable.

CONSULTATIONS
We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include: education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a limit of 2 free consultations per person per 365 days.

GROUP APPOINTMENTS
Please email info@contourclinic.com for group availability as special requirements may apply to bookings of three or more people. A credit card must be provided for all group reservations, and a $200 deposit per person is required to guarantee the appointment. This deposit can be used toward the services scheduled on that day.

PET POLICY
Only Working Service Dogs Permitted.
For the health and safety of our clients, Contour Clinic has a No-Pets policy. Although we love animals, we ask that you please leave your pet at home during your visit.

This No-Pets policy applies to:

  • Pets
  • Emotional Support Animals
  • Comfort Animals
  • Therapy Animals

Contour Clinic complies with the Americans with Disabilities Act (ADA) allowing access for all individuals to public places; therefore, we do allow working service dogs to accompany our patients. Service animals are individually trained to perform work or tasks for people with disabilities. Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the dog’s ability to perform the work or tasks.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Under ADA regulations that became effective on March 15, 2011, there are no protections for emotional support animals in terms of access to public accommodations and public entities. The Department of Justice has stated that emotional support animals are not protected as service animals under these regulations.
Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our offices. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our clients.

FILM AND PHOTO POLICY
Clients, or a friend of a client, are prohibited to film, record, or take photos of a Contour employee or contractor in a treatment room or anywhere on Contour Clinic property. If you would like to film please seek written approval by emailing info@contourclinic.com.

PRIVACY POLICY
Your privacy is very important to us. The following outlines our privacy policy to help you to understand how we collect, use, communicate and disclose and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes. We will only retain personal information as long as necessary for the fulfillment of the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
To ensure the best experience for all Contour Clinic clients and team members, clients who exhibit disruptive or aggressive behavior, or who have a history of no-showing appointments may be denied the opportunity to schedule treatments.

Book An Appointment

Schedule some time with our skin care experts, and gain confidence with your best face forward. We are honored to take care of you and your skin.